Refund policy

Return & Refund Policy

We want you to love every piece you order from June Savannah. If something is not quite right, we have made returns simple and clear, because feeling good in what you wear matters to us.

Our 30-Day Return Promise

If you are not completely happy with your purchase, you have 30 days from the day your order is delivered to request a return. Whether the fit was not right or you simply changed your mind, we accept returns for any reason within this time.

To be eligible for a return:

Items must be unworn, unwashed and in their original condition.
Original tags and packaging must be attached and intact.
Returns must include proof of purchase (your order confirmation email is perfect).

How to Start a Return

Email us at info@junesavannah.com with your order number and the reason for your return.
Our team will confirm that your return is eligible and send you the return address and instructions.
Pack your items securely and send them back using a tracked postage service.

Please wait for confirmation from our team before sending anything back, as returns sent without approval cannot be processed.

Return Shipping

Approved returns are sent back to our warehouse in London, United Kingdom.

For change-of-mind returns and exchanges, you are responsible for:

The cost of return postage.
Choosing a tracked postage service, so your parcel can be traced.
Packing your return securely and addressing it correctly.

We recommend keeping your tracking number until your refund has been confirmed. June Savannah is not responsible for return parcels that are lost or delayed in the post where no tracking was used.

Damaged, Faulty or Incorrect Items

If your item arrives damaged or faulty, or you received the wrong item, please email us at info@junesavannah.com as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the problem.

We will send you a replacement or give you a full refund, whichever you prefer. You will not be asked to pay any return postage in these cases.

This does not affect your statutory rights under the Consumer Rights Act 2015 for goods that are faulty or not as described.

Order Cancellations

Orders can be cancelled within 15 minutes of purchase for a full refund. Once we have started preparing your order, cancellation can no longer be guaranteed.

If your order has already been sent, you can request a return once it arrives, in line with this policy.

Refunds

Once we receive and inspect your return, we will process your refund within 10 business days.

Refunds are issued to your original payment method, and we will send you a confirmation email once your refund has been processed.

Depending on your bank or card provider, it may take a further 3 to 5 business days for the refund to appear on your statement.

Please note: delivery on your original order is always free, so there is no shipping cost taken off your refund.

Exchanges

We handle exchanges as a return plus a new order. Simply request a return for your original item using the steps above, and place a new order for the size or style you would like.

This way, your new item is on its way to you straight away, without waiting for your return to reach us.

Your Legal Rights

If you are a UK customer, you also have a legal right to cancel most online purchases within 14 days of receiving them. Our 30-day return promise is offered in addition to these rights and does not replace them.

Questions?

If you have any questions about returns or refunds, we are always here to help. We aim to reply within 1 business day.

Email: info@junesavannah.com
Contact Form: https://june-savannah.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM (UK time)

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